Helping organizations create exceptional customer experiences.

Through professional training, operational consultancy and business improvement solutions, we help organizations build stronger teams, streamline operations and deliver outstanding service.

Explore our Services

Services

Building Stronger Organizations Through People, Processes & Performance

Professional Training Programs

Customer Service, Restaurant Etiquette, Business Etiquette, Hospitality Leadership, Menu Training and customized trainings.

Business Consultancy & Process Development

Development and implementation of SOPs, policies, operational procedures, employee handbooks, workflow optimization and quality management systems.

Mystery Guest Evaluations

Independent evaluations of customer experience, service quality and operational execution, including detailed reports, scorecards and improvement recommendations.

Implementation & Operational Improvement

We don’t just create processes and procedures. We train teams, monitor implementation, evaluate effectiveness and optimize where necessary.

Quality Management & ISO Support

Support with process documentation, internal audits, continuous improvement initiatives and quality management systems.

Professional Training Programs

Customer Service, Restaurant Etiquette, Business Etiquette, Hospitality Leadership, Menu Training and customized trainings.

Business Consultancy & Process Development

Development and implementation of SOPs, policies, operational procedures, employee handbooks, workflow optimization and quality management systems.

Mystery Guest Evaluations

Independent evaluations of customer experience, service quality and operational execution, including detailed reports, scorecards and improvement recommendations.

Implementation & Operational Improvement

We don’t just create processes and procedures. We train teams, monitor implementation, evaluate effectiveness and optimize where necessary.

Quality Management & ISO Support

Support with process documentation, internal audits, continuous improvement initiatives and quality management systems.

About

Meet Hadassah van der Jagt

Driven by a passion for people, service and organizational growth, Hadassah founded Consultancy by Van der Jagt to help businesses reach their full potential. After studying and working abroad, she returned to Suriname to share international knowledge and practical experience through training, consultancy and operational development. Today, she supports organizations in building strong foundations for sustainable success.

Testimonial

Real stories from hospitality businesses we’ve helped grow, streamline, and succeed

“Hadassah van der Jagt heeft op een kundige wijze Oxygen Resort ondersteund in het opzetten van processen die het resort in staat stellen duurzaam te opereren. Gefaseerd zijn diverse processen hiervoor vastgelegd en met trots geïmplementeerd door ons.”

Oxygen Resort

“Consultancy by Van der Jagt was contracted by us to provide training to our personnel and rewrite our SOPs. The result of a very successful period of working together is an increase in customer satisfaction rates and better operational efficiency. Hadassah has proven to be very professional as well as knowledgeable.”

Moments Restaurant

“Hadassah knows her stuff! Als je je personeel op niveau wilt trainen om professioneel te serveren en gasten op hoog niveau te ontvangen, dan ben je bij haar aan het juiste adres. Haar kennis en ervaring maken direct een verschil.”

Restaurant Le Den

Oxygen Resort

Moments Restaurant

Restaurant Le Den

Contact us

Email

info@consultancyvdj.com

Phone

+597 8989875

Location

Paramaribo, Suriname